“Our customers are delighted with how much easier it is to manage their insurance, and on the back-end, we’re saving a fortune!”
Factsheet
2 - 4 weeks
Zero upfront costs
Let your customers take the wheel, and provide autonomy and control over their insurance experience.
- Goodbye to paper
- Policy management
- Works with your existing processes
- Document vault
Digital Self-serve
Create a Digital Experience That’s Made to Exist at Your Customers’ Fingertips
Digital insurance self-serve is a revolution with one goal: exceeding customer expectations. When you provide your users with the tools to get what they need, when they need it, that’s what this generation calls “above and beyond.” Think about how you feel when you turn up at the breakfast buffet and can self-serve unlimited bacon. It’s like that.
Your Roadmap, Your Rules
We’re not trying to rewrite your strategic priorities, we know that these things need to happen at their own pace. At the same time, your customers won’t wait around. Wherever you are on the digital roadmap, we can sit alongside your existing processes, help to accelerate them, or get the customer digitized and worry about the rest later.
Automate to Innovate
Think about all the tasks that your call centers and agents perform for the customer all day every day, whether that’s answering queries, accessing documentation, or making changes to policies. Shazam! We just made those digital for you. What your staff do next is up to you, but we bet it’s going to add a whole load of core business value.
Why would customers expect less from you than they would from Netflix?
Your customers want a single pane of glass view, and yet legacy policy systems are holding you back from providing. ManageMy makes it simple, providing fast, user-friendly access to consolidated policy data. Intuitive functionality, and precise accurate information. Insurance and chill, anyone?
It’s Time to Test those Hybrid Waters
There’s a growing demand for digital self-serve, that can’t be denied. But what if your whole company culture is built on the personal touch, or your back-end processes aren’t exactly ready for the automation approach? We get it.
We’re born-digital, and we know insurance. Give us the low-down on your goals and your existing progress, and we’ll slot in exactly where you are. No matter where you are on your digital journey, we’ll fast forward your customer-facing processes to the finish line.
ManageMy provides the tools for your users to manage their own policies, access their documentation, and self-serve challenges in real-time. Pair this with digital communications, or good old traditional interactions, or smoke signals, we just want to help you to make it happen.
5 Steps - 4 Weeks - All Done!
Working with us is a breeze! ManageMy’s team of experts are here to guide you through every step of the process.
Your digital experience is only a few weeks away.
Collect:
Let’s document everything we need to know about your customers and products.
Design:
Here’s where we plan your customer journeys, functionality, and features.
Integrate:
What do you need, and because this should be fun, what do you want?
Configure:
Make it your own with branding and content. (Plus a whole lot of style.)
Grow:
Watch customers explore self-serve, and work out what to do with all that free time.
