“Who knew that going digital could feel so human? Our customers are more engaged than ever!”
4 - 6 weeks
Zero upfront costs
Create an insurance experience where your customers feel at home for the first time. It’s omnichannel, relevant, and targeted to their needs. Basically, nothing like a traditional insurance experience at all.
- Real-time updates
- Incentives and loyalty programs
- Direct communication
- Document vault
Insurance Customer Engagement
Simple and Accessible Insurance for the First Time
Customers want digital experiences - we think we’ve heard someone say that once or twice. The more transactional your solution, the less engaged your customers are going to be. And non-engaged customers don’t stick around. Create a digital experience that’s built on customer engagement, and make it easy for your customers to love you.
Engage and Reward
Engage your customers with offers, rewards, lifestyle bonuses and more, all through a single integration with ManageMy. Stay competitive by making your digital solution slot into your customer’s everyday lives, adding tools such as health trackers for life insurance, alerts and monitoring for home insurance, or maintenance and scheduling for car insurance. Sticky? Superglue.
Be there when your customers want you, and invisible when they don’t, by putting the control firmly in their own hands. From the platform, they can access all of their documentation, manage their policies, view offers or rewards, and initiate communication. On the back-end, your contact centre staff are freed up to provide more value when it’s needed.
Sam Knows Loyalty*
Sam can help you navigate the difference between shiny new fad-technology, and a solution that provides both customer and business value.
*Just ask her Amazon delivery guy.
Create Frictionless Customer Experiences
Your customers are demanding a slicker, more digital experience, and it’s your job to get it right.
Put yourself in your ideal customer’s shoes, and imagine a typical journey. It starts long before you ever learn their name, while they’re gathering information, and researching the best choice of insurer. They may reach out to ask questions, or even advice. Later, they purchase a policy, or perhaps more than one. Further down the line, they make a claim, a renewal, an upgrade, or a request.
Each of these touchpoints could take place in person, on the phone, online, via chat or email. And every single communication could be your point of failure or churn.
ManageMy connects the dots and makes it easier for the customer, with a seamless digital experience that keeps them coming back to you, every time.
5 Steps - 6 Weeks - All Done!
Working with us is a breeze! ManageMy’s team of experts (and their teams!) are here to guide you through every step of the process.
Your digital experience is only a few weeks away.
Let’s document everything we need to know about your customers and products.
Here’s where we plan your customer journeys, functionality, and features.
What do you need, and because this should be fun, what do you want?
Make it your own with branding and content. (Plus a whole lot of style.)
As we go above and beyond their expectations, watch customers become advocates.
Go Further Than Customer Engagement with Our Additional Solutions
2 - 4 weeks
Zero upfront costs
When was the last time a customer thanked you for being put on hold? Today’s customers won’t wait around. Offer your users the tools to manage their own policies at any time, plus a document vault so that everything they need is always at their fingertips.
4 - 8 weeks
Zero upfront costs
Are your sales agents bored of being hung up on? Don’t fight to be heard in a buzz of marketing noise. Upsell and cross-sell opportunities to your customers from within the platform, and target users with exactly what they need, when they need it.