Our customers called it “The easiest insurance claim they’ve ever made”. That’s music to our ears.
Factsheet
2 - 6 weeks
Zero upfront costs
Communicate with your customer throughout the claims process, and streamline the claims journey from end to end.
- Intelligent automation
- Smart customer journeys
- Touchless claims
- Improved support
Digital Claims
Digitize Communications with Your Customers, to FNOL and Beyond
If you make it easy for customers to get the support they need when they need it, they’re yours for life. And they'll tell all their friends. Stand by their side (or in their pocket) at the point of claim, and communicate throughout the process with notifications, secure messaging, live video, and access to documentation, all from a single screen.
To FNOL…
For you, it’s business as usual, but for the customer, it could be the worst day of their life. Making it as easy as possible is the way that you show you care. Create digital claim experiences that walk the policyholder through the journey step by step, communicating to the max. You can’t fix it all, but at least they won’t need to add a painful insurance experience to the story, eh?
…And Beyond
Reduce the cost of a claim by automating many of the repetitive or manual processes involved, from collecting evidence and witness statements, to vehicle hires, medical appointment bookings, e-signatures, payments and more. Your staff are freed up for higher-value tasks, and the customer makes progress, even during off hours. We call that a win/win.
Erin Claims it All*
Customer experience is where Erin shines, and a seamless claims experience is her bread and butter. Speak to her about your vision, and she’ll make it happen.
*So if you want the last blueberry muffin - act fast.
Make Frustrating Claims Processes a Thing of the Past
Whether you’re offering home insurance, health insurance, personal injury cover or life insurance, your customers hope that they never have to get in touch. When they do, you’re often catching them when they’re far from at their best.
A digital claims process has benefits on both sides. For the customer, they can manage the claim in their own time, following a customizable streamlined claims journey that walks them through an unfamiliar and daunting process. For you as the insurer, you can automate many of the repetitive or straightforward parts of managing claims, putting more resources into relationship building and adding value.
ManageMy’s digital claims module helps you communicate with your customers, and keeps them up to date through a digital platform that can automate key elements of the claims process, or digitize the whole thing from end-to-end. All your customer has to do is call their parents to let them know they’re fine. (Although we can actually automate that part, too. No, really we can!)
5 Steps - 6 Weeks - All Done!
Working with us is a breeze! ManageMy’s team of experts (and their teams!) are here to guide you through every step of the process.
Your digital experience is only a few weeks away.
Collect:
Let’s document everything we need to know about your customers and products.
Design:
Here’s where we plan your customer journeys, functionality, and features.
Integrate:
What do you need, and because this should be fun, what do you want?
Configure:
Make it your own with branding and content. (Plus a whole lot of style.)
Grow:
Watch automated claims save operational costs, and make customers smile.
