Hey, I’m Erin, and I Know Customer Experience
My goal is to make your customers love their relationship with you, constantly beating expectations, until those original expectations are just a dot in the rearview mirror. You have seven seconds to get their attention — how are you using it?
A bit about me
Customer expectations are at a higher point than ever before, and your customers are demanding quicker, more streamlined and accessible ways to manage their insurance. This starts with offering a multi-channel experience, but that’s just step one.
I’ve spent years working in customer experience and engagement, and I know what converts and what doesn’t. I know how to get users to click and to scroll, and what mistakes will make them switch off and turn to your competition. According to Salesforce, 80% of customers say that the experience you provide is as important as the service, and I’m here to check that off your to-do list.
Speak to me about enhancing the way you sell (and upsell) products, engaging customers through intelligent add-ons like loyalty or rewards programs, and helping to create a digital claims journey that turns a painful moment into a huge customer win.