Hey, I’m Erin, and I Know Customer Experience
My goal is to make your customers love their relationship with you, constantly beating expectations, until those original expectations are just a dot in the rearview mirror. You have seven seconds to get their attention — how are you using it?
A bit about me
Customer expectations are at a higher point than ever before, and your customers are demanding quicker, more streamlined and accessible ways to manage their insurance. This starts with offering a multi-channel experience, but that’s just step one.
I’ve spent years working in customer experience and engagement, and I know what converts and what doesn’t. I know how to get users to click and to scroll, and what mistakes will make them switch off and turn to your competition. According to Salesforce, 80% of customers say that the experience you provide is as important as the service, and I’m here to check that off your to-do list.
Speak to me about enhancing the way you sell (and upsell) products, engaging customers through intelligent add-ons like loyalty or rewards programs, and helping to create a digital claims journey that turns a painful moment into a huge customer win.
Ask me about
view all solutionsI could talk Customer Experience all day
All I’m missing is your unique business context. So let’s schedule some time to talk about you!