Filing a claim is one of the most important and sensitive moments in the insurance journey.
When loss or damage occurs, customers depend on their insurer to respond quickly and clearly.
But the process is often anything but clear. It’s slow, manual, and full of gaps:
- 41% of policyholders switch carriers after one bad claims experience. That number jumps to 83% when the experience is actively poor.
- 50% of policyholders would pay more for better service.
- 67% of agents use five or more portals each week and still can't complete key tasks.
It doesn’t have to be this way. Enter ManageMy’s solution: MyClaims.
What Is MyClaims?
MyClaims is a digital experience layer that connects directly to your existing core systems. Built on the ManageMy platform, it gives you full control to deliver a better claims experience—for customers, agents, and internal teams.
You can launch personalized claims experiences through branded web portals and mobile apps. Configure FNOL workflows, routing rules, communications, and access for all stakeholders without writing code. Digitize intake, document capture, and evidence collection, and trigger real-time updates at every step.
MyClaims can also integrate with AI tools for document processing—automating data extraction, organizing attachments, and reducing manual review effort.
Whether it’s a straightforward auto claim or a complex life claim, MyClaims adapts to the scenario. It keeps customers informed, agents aligned, and your teams focused.
What You Can Do with MyClaims
MyClaims helps carriers resolve claims faster, reduce errors, and build trust through clearer communication. That means you can:
- Launch tailored workflows that guide users from submission to settlement
- Set rules that speed up intake and eliminate manual steps
- Send real-time updates to customers, agents, and adjusters
Most important, you control the experience from start to finish, and your existing systems stay in place.
For P&C Carriers
Speed matters in P&C. Whether it's a fender bender or a catastrophic weather event, MyClaims helps you respond quickly and consistently:
- Launch FNOL workflows that adjust dynamically based on claim type—auto, home, or specialty lines.
- Route high-severity homeowners claims in hurricane zones directly to a CAT team using geography-based rules.
- Allow customers to upload accident photos, repair estimates, or police reports from their mobile device in minutes.
- Notify agents instantly when a commercial claim is filed by one of their key accounts so they can follow up proactively.
With MyClaims, you reduce delays, keep customers informed, and give agents the tools to assist without chasing paperwork.
For Life Carriers & Fraternals
Life claims are often complex, document-heavy, and emotionally sensitive. MyClaims helps you bring consistency, compassion, and control to every step of the process:
- Support human-led, compassionate service with workflows tailored to policy type—guide users through sensitive steps like death certificates, ID checks, and beneficiary info.
- Use structured data catalogs and consistent language to simplify reviews—making it easier for internal teams to process requests accurately and quickly.
- Trigger jurisdiction-specific prompts or routing, such as requesting notarized documents only where required.
- Route high-value or high-risk claims to specialized teams while fast-tracking = straightforward claims.
- Empower policyholder services and agents to track claim status in real time, reducing back-and-forth and improving claimant confidence.
Whether you’re supporting long-term policyholders or member families, MyClaims helps you resolve faster and serve with empathy.
Control It All in XPerience Studio
Behind every MyClaims experience is XPerience Studio, the no-code configuration engine behind the ManageMy platform.
With it, your team can:
- Connect to core systems, TPAs, AI tools, and data vendors
- Build and update workflows by claim type or product line
- Set routing, notification, and role-based access rules
- Manage all communication from intake to resolution
Everything is no-code, helping you cut operating costs, move faster, and deliver the clarity, speed, and confidence customers expect.
Give Customers a Reason to Stay
Claims are the moment of truth—the point where carriers deliver on their promise. It’s also when many customers decide whether to stay or leave.
A slow or unclear process drives them away. A fast, transparent claim helps you earn their loyalty. MyClaims gives you the tools to handle claims clearly and quickly—without rebuilding your systems or adding more complexity.
It’s time to make claims simpler for everyone.