XPerience the Difference
Resolve Faster
Launch tailored workflows that guide users from submission to resolution.
Reduce Errors
& Save Time
Configure rules that reduce errors, speed up intake, and eliminate manual steps.
Eliminate Confusion
& Build Trust
Send real-time updates to customers, agents, and adjusters.
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Click to view Configurable Workflows
Configurable Workflows -
Click to view Digital-First Customer Experience
Digital-First Customer Experience -
Click to view Routing & Escalation
Routing & Escalation -
Click to view Communication & Agent Access
Communication & Agent Access
Configurable Workflows
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Restrict servicing actions by policy type, status, or risk thresholds
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Ensure compliance and protect policy integrity
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Tailor servicing rules to fit internal policies and regulations
Digital-First Customer Experience
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Let policyholders submit claims, upload photos or docs, and track progress on any device
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Trigger personalized prompts based on claim type
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Connect claimants to their assigned agent when needed from mobile app or web portals
Routing & Escalation
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Route claims based on product, geography, or severity using configurable rules
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Auto-assign high-priority claims to specific teams
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Loop in the right agents or adjusters based on customer need or urgency
Communication & Access
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Send real-time updates via SMS, email, or portals—branded & configurable
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Let customers and agents check claim status, documents, and next steps anytime
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Empower agents to assist and follow up with claimants without chasing information
