Introducing ManageMy's new Ai workflow Copilot
At ManageMy, we’ve always believed digital insurance experiences should be faster to design, easier to manage, and more adaptable to change.
That belief came to life at ITC Vegas 2025, where we premiered our new Ai Workflow Copilot — part of *Next XPerience, our lab for exploring innovative technologies and testing their impact for carriers.
Even the smallest changes in legacy environments can ripple across rule sets, data dependencies, and version controls — triggering handoffs, rework, and weeks of delay. The Ai Workflow Copilot removes that complexity. It lets carriers make updates safely and instantly, cutting build time by up to 80% and turning what used to take weeks into same-day updates.
The result: faster speed-to-market, lower operational costs, and measurable improvement in margin and ROI.
How It Works
Here’s how it delivers that speed and simplicity.
The Ai Workflow Copilot is a new capability that helps carriers design, update, and build workflows with natural language. It lives inside XPerience Studio, the no-code command center of the ManageMy platform.
Users interact through a chat interface with two main functions:
- Ask → ask the model to instantly generate documentation, validate flows, or answer configuration questions.
- Build → describe a workflow in plain language, and the tool creates or updates it automatically (the Ai generates the JSON and displays it in context for review).
Behind the scenes, the tool runs on a private Ai model built specifically on ManageMy’s workflow schema and documentation. Because it doesn’t pull from the open internet, the results are secure, consistent, and aligned to the needs of carriers.
Workflow Copilot generating documentation
Every action is auditable. Users must review and approve each proposed change before it’s applied, and all interactions are saved to the chat history for traceability.
The Ai Workflow Copilot automatically syncs the latest version of each workflow before making changes, validates logic against best practices, and can generate visual artifacts — like workflow diagrams or journey maps — on request.
Whether it’s building a new claims flow, adjusting a quoting step, or creating reusable templates for API connections, it all happens here.
What Carriers Gain
The value is in speed and iteration. Tasks that once took a week now take a day — and those that took a day can often be done in less than an hour.
Specific benefits include:
- Cut the workflow build and iteration time by 50–80%
- Reduce API configuration and testing effort by 80–90%
- Reuse saved connectors and templates
- Validate changes before applying them — reducing errors and rework
Workflow Copilot building an API call
The Ai Workflow Copilot makes workflow management easier for the whole team. Business analysts, product owners, and even non-technical admins can safely handle updates without coding or developer support.
Less time spent configuring. More time spent delivering the digital experiences customers and agents expect.
Why It Matters for Carriers
Insurance is a business of promises, but delivering on those promises requires modern tools. By reducing the effort to configure, connect, and iterate, our Ai Workflow Copilot frees carriers to focus on outcomes:
- Faster time-to-market → Create and launch new workflows in days instead of weeks
- Smoother digital experiences → Update existing flows without bottlenecks or rework
- Improved customer & agent satisfaction → Build journeys that are easier to use and keep pace with expectations
Ultimately, that means faster ROI on every digital initiative — and more capacity to reinvest in innovation.
This is just the beginning. It's one of many Ai-driven capabilities we're developing through our Next XPerience lab, as we continue to push forward on how insurers build and manage digital journeys.
Missed us at ITC Vegas? Reach out for an in-depth look – we’d love to show you how managing insurance workflows with ManageMy got even easier!
*This project is part of Next XPerience — our lab for exploring and testing next-generation solutions for insurance carriers. Every release reflects our commitment to solving real challenges for clients.