Why Agentic Ai is the Future of Insurance Operations

A Game-Changing Partnership for Life and P&C Carriers

The pressure to improve efficiency, reduce costs, and enhance customer experience has never been greater. Yet, many carriers are still bogged down by manual processes that hinder growth and escalate operational costs. That's where the transformative power of Agentic Ai comes into play.  

Through a joint partnership, ManageMy, Solvrays, and Inforce are simplifying insurance operations. By integrating Ai-driven workflows with ManageMy’s intuitive front-end platform, we’re transforming back-office operations and how carriers engage with their policyholders. This collaboration brings the best of both worlds: ManageMy’s modern, integrated digital insurance experiences underpinned by the scalability and intelligence of Solvrays' Agentic Ai, creating a comprehensive solution that simplifies and accelerates every aspect of the insurance lifecycle. 

The Cost of Sticking with Manual Operations 

It’s clear that relying on manual processes is inefficient & expensive. Today, industry practices demonstrate the alarming financial strain caused by outdated operational practices. 

• • Over 70% of tasks in insurance operations are still manual, including pushing data, reconciling documents, and routing information. 
  • Teams often toggle between 5-12 different systems to complete a single process, which leads to inefficiencies and errors. 
  • Up to 25% of documents are misrouted within teams, leading to costly delays & errors. 
  • Back-office mistakes are responsible for approximately 10-15% compliance-related costs & exceptions. 
  • The average cost of replacing a core system can exceed $10 million, with implementation timelines extending anywhere from 18 to 36 months. 

Moreover, most legacy systems lack the APIs necessary to integrate with modern tools, and traditional RPA (Robotic Process Automation) solutions often fail at scale, making these systems unsustainable for future growth. 

The Solution: Ai-Powered Automation Engine 

The collaboration between ManageMy, Solvrays, and Inforce is solving these challenges with a modular, legacy-friendly automation engine designed to integrate with existing systems. It deploys in a matter of weeks and delivers powerful solutions across a range of operational tasks, including: 

• • Document ingestion
  • Document management
  • Document generation
  • Servicing workflows
  • Party synchronization

This Ai-powered engine is not only designed to reduce manual effort but also enhances compliance, improves customer service, and supports faster decision-making across the organization. Inforce, as a systems integrator (SI) partner for both ManageMy and Solvrays, ensures that the deployment process is swift & smooth, enabling carriers to see immediate results without the long, complex implementation cycles often associated with legacy system upgrades.

This partnership ensures that the benefits of these back-office efficiencies directly reach the policyholder, enabling seamless, automated workflows that elevate customer experiences and improve operational efficiency. The combination of back-end automation and front-end personalization is what truly sets this solution apart.

What's even more compelling is that this Ai system isn't something abstract or hard to understand. It’s built for everyday use in real-world scenarios, designed for practical application in the insurance industry. Carriers can implement it quickly and start seeing value immediately—a rare advantage compared to more complicated Ai systems that often fail to deliver tangible results.

What Are Agentic Workflows?

Agentic workflows are intelligent, autonomous systems powered by Ai - designed to manage, analyze, and execute tasks with minimal human intervention. These workflows are not abstract, complex, or difficult to implement—on the contrary, they are highly application-driven, intuitive, and easy to use. Unlike many Ai solutions that are too complicated, too abstract, or just rebranded versions of old capabilities, Agentic Ai is straightforward & actionable, designed to deliver immediate, real-world results without requiring specialized knowledge or long training periods.

The true power of Agentic Ai manifests across both the back office and front-end platforms. While Solvrays’ Ai automates critical tasks like triage, scheduling, and eligibility determinations, ManageMy's front-end platform ensures these efficiencies directly benefit policyholders and agents. Whether it’s scheduling claimant assessments or automating correspondence, the integration of Agentic Ai into user portals enables carriers to provide a simple & intuitive digital experience for customers, agents, and internal teams. This combination allows carriers to streamline operations, enhance decision-making, and deliver personalized service without complexity or overhaul.

Key Features of Agentic Ai Workflows

Proactive Decision-Making: These workflows automate key processes such as triage, scheduling, eligibility determinations, and more, ensuring that decisions are made quickly & accurately. By automating critical decisions on the back end, Agentic Ai speeds up the entire process, from assessment scheduling to claims handling. Front-end tools ensure that these decisions are communicated and implemented in real-time for the end user, creating an agile, responsive system.

Dynamic Task Prioritization: Agentic Ai intelligently allocates resources, like examiners & assessors, based on real-time demands, optimizing throughput & reducing downtime. This enables agents and policyholders to stay aligned, with faster response times and more personalized interactions facilitated directly through the front-end platform.

Seamless Integration: The workflows can connect with a variety of systems, exchanging data autonomously without the need for human oversight, eliminating manual data entry and the associated errors. The partnered experience ensures this data exchange flows through personalized and dynamic front-end for both agents and customers, creating an end-to-end solution that drives both back-office efficiency and superior client engagement.

What truly sets Agentic Ai apart is its usability. It's designed for carriers who need practical, actionable technology—without the complexity often associated with traditional Ai. The platform is modular, easy to implement, and integrates smoothly into your current systems, helping carriers move forward quickly with tangible results.

Real-World Applications: Streamlining Assessments & Correspondence

Assessment Automation: One of the most valuable features of Solvray’s Agentic Ai is its ability to automate the scheduling of assessments. The workflow triggers scheduling based on availability, sends notifications to stakeholders, and compiles all necessary documentation. While the Ai handles the heavy lifting, the human expert is still in the loop, focusing on the assessment and decision-making process. With ManageMy’s front-end platform, policyholders and agents can interact easily with the system, ensuring that the entire process is smooth and personalized for the end-user.

Communications Automation: Solvray’s Ai-powered workflows can also automate the generation of standard correspondence, such as letters & statements, triggered by specific conditions like product eligibility or state requirements. More complex cases, like denial or partial claim letters, benefit from Ai-assisted recommendations, enabling employees to focus on crafting personalized, sensitive communication while reducing administrative time. ManageMy ensures that these communications are generated in real-time and presented in a user-friendly, tailored format on the front end, providing policyholders with clear, actionable information when they need it most.

Collaborative Workshop with Carriers: Discussing Ai in Action

To further demonstrate the practical benefits of this Ai-driven approach, ManageMy, Solvrays, and Inforce recently hosted an exclusive workshop with several leading insurance carriers. The event focused on showcasing how Agentic Ai workflows can be integrated into insurance operations, and how these systems can be applied to real-world use cases. The workshop provided valuable insights into the specific needs of carriers, exploring the challenges they face with legacy systems & manual processes, while emphasizing how this joint solution can accelerate operations and reduce costs. Feedback from the session was overwhelmingly positive, with attendees appreciating the simplicity and scalability of the Ai-driven workflows, and how easily they could be implemented within their existing infrastructure.

Why Insurance Carriers Should Embrace This Partnership

By leveraging the combined expertise of ManageMy, Solvrays, and Inforce, insurance carriers can automate tedious, repetitive tasks & unlock significant cost savings. The Agentic Ai workflows are designed to scale with your organization, offering rapid deployment and easy integration into existing infrastructure. Whether you're in the Life or P&C insurance space, this partnership can help you:

• • Reduce operational costs by automating manual workflows.
  • Enhance efficiency by integrating Ai into every aspect of your operations.
  • Improve compliance by ensuring that all tasks are handled according to the latest regulations and standards.
  • Boost customer satisfaction through faster processing times and more personalized interactions.

This approach ensures that carriers get real, actionable outcomes from their Ai investments—without the frustration, complexity, and delay that often accompanies new technologies.

Conclusion

In a world where operational efficiency directly impacts profitability & growth, carriers can no longer afford to rely on outdated, manual processes. With ManageMy's intuitive front-end platform, Solvrays’ cutting-edge Ai-powered workflows, and Inforce’s expertise in fast implementation, insurance carriers have a unique opportunity to transform their operations, increase scalability, and drive future growth. By embracing this partnership, you'll not only save time and money but also gain a competitive edge in the rapidly evolving insurance landscape.

Are you ready to streamline your operations? Contact us today to learn how we can help you integrate Ai-driven workflows and simplify your insurance business. 

To learn more, visit www.managemy.com.

To learn more, visit www.solvrays.com.

To learn more, visit www.inforce.io.