“Can we move the submit button to the top of the form? Agents keep missing it.”
“Why does a service form update need a full sprint to go live?”
“We already have the data. Why are we rekeying it for claims?”
If that sounds familiar, you’re not alone. Insurance, by its nature, is complex. But configuring the way policyholders and agents interact with your company should be simple. Too often, it isn’t.
That’s why we built XPerience Studio into the ManageMy platform. It gives carriers the power to design, configure, and launch customer and agent journeys without the usual IT and development delays.
From setting up your products and workflows that work for you, to launching branded portals and managing backend logic, XPerience Studio brings it all together in one place. No code. No delays. Just tools that work for your team.
Why Carriers Needed XPerience Studio
We’ve seen firsthand how digital initiatives stall when every change requires code, custom work, or coordination across siloed teams. Even simple updates get stuck in queues or delayed by dependencies, leaving business teams waiting, tech teams overloaded, and progress at a standstill.
Many carriers still need help:
- 74% of insurers still rely on legacy systems not built for today’s demands.
- Up to 70% of IT budgets go toward maintaining those systems instead of evolving them.
When product updates, workflow changes, or new portals sit in backlogs, carriers lose ground, customers disengage, and agents lose confidence.
The challenge for us was clear: empower carriers to move faster, make changes independently, and deliver better digital experiences.
That’s the gap XPerience Studio was designed to close—to simplify the work of insurance, not add more complexity.
What Can You Do in XPerience Studio?
XPerience Studio is the no-code engine behind the platform. It’s where carriers design and manage their entire digital experience layer without relying on IT or launching large-scale implementation projects that take valuable time, energy, and money.
Best of all, XPerience studio adapts to your structure, not the other way around. Whether you support multiple brands, channels, or business lines, you can manage distinct experiences from one place, without changing how your teams work.
Launch Insurance Products with Confidence
Define and manage your offerings using configurable rules and logic. Adjust availability by region or customer segment, set defaults, and connect to your core systems—all without writing code. Want to test a new product in a specific state? Launch and iterate instantly.
Streamline Journeys for Customers and Agents
Design personalized journeys for quoting, claims, service, and more using drag-and-drop tools. You control the questions asked, when data is pulled or pushed via API, and how different paths branch based on logic. It’s powerful enough for complex scenarios and simple enough for business users to manage.
Deliver White-Labeled Portals
Create portals that reflect your brand, structure, and messaging. You control layout, content, and navigation for every user, whether that’s policyholders, agents, or internal teams. If you support multiple brands or distribution channels, you can configure different views without maintaining separate platforms.
Take Control of Your Digital Experience Layer
XPerience Studio puts carriers back in control of digital operations, customer and agent journeys, and delivery timelines.
With full configurability, you’re never stuck with a one-size-fits-all setup. You define how the platform works for you—whether integrating with your core, supporting multiple lines of business, or delivering differentiated experiences across customer segments.
That’s the value of having both front-end and back-end control in one place. When your customers and agents experience the difference, so does your bottom line.
Ready to see how XPerience Studio can transform your business?