The Ultimate Insurance Experience Platform
ManageMy revolutionizes the insurance experience across every core customer journey. The result: higher sales, lower risk, enhanced service and a claims system that elevates the customer experience when it’s most vital.
Stats
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Boost new business
Up to a 20% increase in sales performance
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Accelerate STP
Up to 70% faster policy issuance
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Personalized marketing
Over 2.5% direct response rates
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Optimized utilization
More than 65% registration
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Budget Control
Reduce paper costs by up to 50%
-
Lower CAC
Up to 20% for better cost efficiency -
Enhanced targeting
Drive a 30%+ increase in average premium -
Improved agent engagement
Up to a 15% rise in large case submissions
-
Boost new business
Up to a 20% increase in sales performance
-
Accelerate STP
Up to 70% faster policy issuance
-
Personalized marketing
Over 2.5% direct response rates
-
Optimized utilization
More than 65% registration
-
Budget Control
Reduce paper costs by up to 50%
-
Lower CAC
Up to 20% for better cost efficiency -
Enhanced targeting
Drive a 30%+ increase in average premium -
Improved agent engagement
Up to a 15% rise in large case submissions
-
Boost new business
Up to a 20% increase in sales performance
-
Accelerate STP
Up to 70% faster policy issuance
-
Personalized marketing
Over 2.5% direct response rates
-
Optimized utilization
More than 65% registration
-
Budget Control
Reduce paper costs by up to 50%
-
Lower CAC
Up to 20% for better cost efficiency -
Enhanced targeting
Drive a 30%+ increase in average premium -
Improved agent engagement
Up to a 15% rise in large case submissions
tional Customer Journeys
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Buy
-
Underwriting
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Service
-
Claim
-
Multi-channel
Buy
‘Create’ demand with a simpler, easier, safer, insurance-buying experience
- Configure user friendly rule-sets
- Offer responsive customer pathways and omni-channel access
- Deliver faster applications and quotes
- Instant approval
Underwriting
Write policies more quickly, with less risk with processes designed for your customer
- Superior risk assessment and pricing
- Integrated predictive modelling data
- Analytics and reporting dashboards
- Reduce errors, work arounds and risk
Service
Reduce costs and enhance the experience at every customer touchpoint
- A cloud-based platform that’s quick to deploy and purpose built for insurance clients
- Enhance agent productivity
- Cut costs to serve whilst increasing engagement and satisfaction
- Increase upsell, cross-sell and retention
Claim
Redefine the insurance experience where it matters most for your client
- Guided and responsive customer journeys
- Automated 360-degree claims assessment
- Reduced processing time
- Claims analytics dashboard that drives constant improvement
Multi-channel
Sell to and serve clients where they live and when they want
- Phone, Chat, SMS, Social, Email
- Customer messaging and offers underpinned by behavioral data
- D2C, agent/broker, employee benefits, affinity programs
The ManageMy Platform
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XP Customer
ManageMy delivers an easy, yet comprehensive experience at every touchpoint – for every user.
- All core services delivered from a single, sophisticated hub
- Seamless API-integrations to 3rd party service providers
- A purpose-built, no-code insurance platform designed to stand-up fast
- Enhanced efficiency for all users via smart digital workflows and document management.
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XP Underwriting
The latest AI/ML technologies harness the power of data, streamlining the underwriting process, making coverage easy to buy and easy to sell.
- A cloud-native SaaS solution that’s easy to integrate – or use as a single turnkey solution
- Powerful data analytics and reporting tools to manage risks and optimize sales strategy
- Easy to configure rules sets
- Plug-in integration with external data providers to enhance decision-making
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XP Claims
Fast, intelligent decisioning makes the claims process rigorous and responsive at the moment of truth for customers.
- A guided user interface promotes stress-free client navigation of the claims process
- Segmented, personalized customer journeys increase efficiency, reduce errors and simplify the claims experience
- Automated triage and 360-degree claims assessment
- Supports multi-product, open/closed portfolios and multiple reinsurer books
- Data analytics/claims management dashboards drive optimization