Charlotte, NC, November 5, 2026 — ManageMy won Best CX Suite at the 2026 Global Insurance Innovation Awards, presented by The Digital Banker. The award recognizes ManageMy's CX Suite for giving carriers a customer-first experience layer across sales, servicing, and claims, without requiring a core system replacement.
The Global Insurer's judging panel evaluates submissions against a strict set of criteria, and this year's Best CX Suite category drew entries from carriers and vendors across the industry. ManageMy's win reflects what carrier clients have told us for years. The biggest barrier to better customer experience was never ambition; it was the assumption that better experience meant ripping out the core.
Our CX Suite, the presentation layer, runs on ManageMy's Deep Front-End architecture, an integration-agnostic layer that connects to a carrier's existing systems rather than replacing them. That architecture is what makes the platform scalable across ManageMy's 40 carrier clients today, each running different core systems, different distribution models, and different customer bases.
Four products make up the suite, and each one owns a distinct part of the policy lifecycle.
MySales modernizes the buying journey and helps carriers convert more business
MyService simplifies policy administration and improves post-issue experiences
MyClaims brings a configurable, responsive experience to the moment claims matters most
My Customer runs data-driven campaign journeys that optimize a carrier's portfolio
The four products give carriers control over the customer journey from first quote through claims resolution, without asking IT to rebuild anything underneath it.
Awards are a nice validation, but the reason carriers adopt the CX Suite is the outcomes behind it.
30% increase in cross-selling
52% reduction in servicing costs
One month faster claims cycles
50% higher rider attachment
Those results compound. Faster claims cycles and lower cost-to-serve improve carrier profitability directly, while higher cross-sell and rider attachment extend customer lifetime value. Carriers get both a better experience for policyholders and a better cost structure for the business, from the same platform.
“Best CX Suite is recognition of something our clients have been telling us for years. Carriers don't need to replace their core systems to deliver a better customer experience. They need a smarter layer on top of what they already have. This award reflects the work our team has put into building exactly that."
- Stephen Collins, Executive Chairman & Co-Founder, ManageMy
Best CX Suite joins ManageMy's growing list of industry recognition in 2026, and it's a signal we intend to keep building on. Carriers are under pressure to modernize the customer experience faster than their core systems can move, and that gap isn't closing on its own. The CX Suite exists to close it.
Want to see what the CX Suite could do for your book of business? Contact us to talk through what a no-code, no-replacement rollout could look like for your organization.