ManageMy Named Insurance Digital Platform of the Year by Insurance CIO Outlook

Connected Experiences, Measurable Outcomes

Insurance CIO Outlook has named ManageMy its Insurance Carriers Digital Platform of the Year 2026, recognizing the platform's approach to unifying customer, agent and carrier experiences without requiring carriers to replace the core systems already running their business.

The feature explores how ManageMy's Deep Front-End sits above existing policy administration, claims, underwriting and customer management systems, unifying the data, services and workflows carriers already use into one connected insurance journey. Carriers gain a single operational view across the insurance lifecycle. Agents spend less time navigating multiple applications. Customers can buy a policy, update coverage and submit a claim through one connected experience.

"We see agent, customer and carrier as three parts of the same problem," stated Stephen Collins, Executive Chairman & Co-Founder. "You can't solve for one without solving for the other two."

That philosophy shows up in the numbers. Carriers running on ManageMy report a 30% increase in cross-sell and upsell, a 52% reduction in servicing costs and claims cycles that close a full month faster, outcomes Collins says are the real measure of success.

"We don't sell technology solutions," Collins told Insurance CIO Outlook. "We sell business solutions to business problems, utilizing a technology platform."

Key Insights from the Feature

• ManageMy sits above existing core systems, unifying data and workflows without requiring a carrier to replace what already works.
• Carriers running on ManageMy see a 30% increase in cross-sell and upsell and a 52% reduction in servicing costs.
• Claims cycles close a full month faster when carriers remove the manual work of gathering documentation from agents and policyholders.
• Success is measured by business outcomes, not by how much technology gets deployed.
• The platform's north star: give carriers, agents and policyholders the tools to deliver the best experience for all three.
  

Read the feature article here.